Start here if something is not right with your order.
Before returning an item
Please contact shaan.chand@outlook.com with your order number and the reason for your request before sending anything back. Return eligibility and the conditions that apply are set out in our Refund policy.
Damaged, incorrect or defective items
Check your order when it arrives. If an item is damaged, incorrect or defective, contact us with your order number and a description of the issue. Clear photographs of the item and packaging can help us understand what happened.
Opened products and change-of-mind requests
Check the Refund policy and contact us about your item before arranging a return. Do not assume that an opened skincare product is eligible for a change-of-mind return. The policy explains return conditions and shipping responsibilities.
Refund updates
For a refund that has already been approved, check the confirmation you received and allow for your payment provider's processing time. Contact us if you need help locating an update.
This page is a practical guide. Read the full Refund policy for the terms that apply.